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Driving Operational Efficiency at Alteas Health with Knowi

In the healthcare sector, the importance of data analytics spans various domains, including patient care, insurance claims, and workforce management, essentially driving an organization’s performance across productivity metrics to clinical outcomes. Discover how Knowi empowered Alteas Health, a leading healthcare provider, to harness data for optimizing various facets of their operations, enabling data-driven decision-making and ultimately improving the overall quality of patient care.

Company background

Alteas Healthcare provides patients, families, and medical staff a single point of contact for medical needs, improving the quality and timeliness of care. Its healthcare teams are dedicated to the regular monitoring and comprehensive management of both new and ongoing patient health cases. 

Challenge

The company faced significant challenges in accessing and analyzing their data, primarily due to difficulties in accessing data and a reliance on complex Python scripts written by specialized personnel. This approach made data analysis cumbersome, limiting the ability to have a holistic view of the organization’s performance. The process was not only technically demanding but also cost-intensive, adding to the company’s operational expenses. 
The problem was the very limited access to data. The only way any analysis could be conducted was if someone with high technical skill wrote Python scripts to pull and manipulate the data. For example, incentivizing providers required a clear understanding of their current activities, a task that proved to be very complex without direct access to data.
Shaun Leach
Director of Solutions Engineering at Knowi

Alteas Health needed clarity on overall productivity, financial reporting, clinical outcomes, and a comprehensive view of historical data, as well as the ability to make predictions based on that information.

The lack of access to this data hindered the company’s ability to incentivize providers efficiently, optimize patient care  or adjust their operations based on data insights. Moreover, the inability to connect with other systems or integrate additional data sources further compounded these challenges, restricting their capacity to make informed decisions or implement changes swiftly. 

Why Knowi

The primary reason for choosing Knowi over other business intelligence (BI) tools, such as Tableau and Power BI, was its ease of use and user-friendly interface. The company found that, despite the capabilities of these other products, they required a significant level of technical expertise that made them less accessible for their team. In contrast, Knowi presented a much simpler interface and process for creating data visualizations, which was a key factor in their decision to choose Knowi. 

Knowi Implementation

The introduction of Knowi significantly transformed their data analysis capabilities. Knowi’s user-friendly interface and powerful data manipulation tools enabled technical users to extract and analyze data and non-technical users to ask questions on their data directly 

Notably, the company leveraged Knowi’s capacity for data integration, enabling them to connect disparate data sources and conduct more comprehensive analyses. This capability was particularly beneficial for customizing provider incentives and operational strategies based on varied work schedules and conditions, allowing for more nuanced management approaches.

In addition to using Knowi’s Natural Language Processing (NLP) capabilities, they found value in creating data visualizations and dashboards due to simplicity and ease of use of the platform. This shift towards self-service analytics empowered users, including the CEO, to directly engage with the data, build their reports, and derive actionable insights, marking a significant departure from their previous reliance on external technical resources. 

Onboarding with Knowi 

The training required to learn Knowi was accessible and efficient, particularly for individuals with limited technical backgrounds. The case in point involves a new hire brought on board primarily to create visualizations and storyboards, freeing up more experienced staff for other tasks. Despite this individual’s modest background in business intelligence (BI) and limited technical expertise—highlighted by a career transition from the police force to BI roles—the transition to working effectively with Knowi was smooth and rapid. Knowi’s training program facilitated this individual’s quick upskilling, enabling them to handle the majority of the workload, including creating visualization, dashboards and asking ad hoc questions on their data.

Knowi has had a transformative impact on our organization’s data analytics. The seamless integration of data sources, coupled with the user-friendly interface, has revolutionized the way we approach data analytics. Knowi's powerful Natural Language Processing (NLP) capabilities and dynamic data visualization tools have empowered our team to access and analyze data with unprecedented ease and accuracy. This has significantly elevated the quality of care we provide to our patients by streamlining our operational processes. By enabling us to make informed, data-driven decisions quickly, Knowi has been instrumental in our journey towards superior patient outcomes and achieving operational excellence.
Yaakov G.
Co-Founder & CEO at Alteas Health

Key Advantages of Knowi

  1. Integration of Multiple Data Sources: The ability to easily combine data from different places was a game-changer for the company. This meant pulling together information from HR systems like work schedules, holidays, and hours worked, giving a full picture of staff management. Knowi also enabled them to link their spreadsheets directly and automatically calculate and update bonuses, making it easier to manage pay structures. 

  2. Self-Service Analytics: The platform was user-friendly, making it simple for anyone in the company, including the CEO,  to get answers to their questions by directly asking questions of their data. With Knowi, creating charts and doing analysis didn’t require technical expertise. This made it possible for all users to look into data, ask questions, and find answers on their own, helping the whole organization make decisions based on data. 

  3. Ease of Creating Visualizations: Knowi made it straightforward to find information and quickly create visual charts without needing any complicated queries. This feature was especially liked because it avoided the complex learning usually needed with more advanced BI tools. 

  4. Flexible and Quick Data Management: Knowi’s system allowed for fast changes to data inputs and settings, showing immediate effects. This adaptability was key in letting the company quickly adjust to different needs, such as changing bonus amounts, planning staff numbers, and other important operational decisions, all based on up-to-date data.

Operational Advantages

The implementation of Knowi resulted in significant operational changes and benefits for the company.  

  1. Increased Staff Efficiency: The efficiency of staff in visiting patients was massively improved. This is attributed to the enhanced ability to monitor and manage patient visits, both for new and existing patients. 

  2. Increased Customer Acquisition: There was a noticeable increase in the acquisition of new clients. The improved operational efficiency and data-driven strategies enabled by Knowi have facilitated more effective outreach and service delivery, contributing to growth in the company’s customer base. 

  3. Enhanced Monitoring and Adaptability: A significant advantage of implementing Knowi is the company’s newfound ability to monitor operational effectiveness and quickly adapt strategies as needed. Before Knowi, the company lacked the capability to effectively assess the impact of their operational strategies. Now, they can make data-driven decisions, monitor the outcomes, and adjust their approaches promptly to optimize results. 

  4. Visibility Across the Organization: Knowi has enabled visibility across various verticals and layers of the organization. This comprehensive overview was not possible before, preventing the company from fully understanding and optimizing its operations. With Knowi, they can now access and analyze data across different domains, enhancing decision-making and strategic planning. 

Data Privacy and security with Knowi

When integrating Knowi into operations, patient data security and privacy are treated with the utmost priority. Knowi’s approach to data security and privacy involves a multi-layered strategy that includes compliance with HIPAA and SOC 2 Type II standards, strict data segregation, controlled access, and the ability to respond to individual data removal requests. This comprehensive approach ensures that patient data is secure and that privacy concerns are adequately addressed, making Knowi a trustworthy partner in managing sensitive health information.  

In summary, the integration of Knowi transformed Alteas Health’s operations by enhancing efficiency, increasing customer acquisition, optimizing financial management, and providing the ability to monitor and quickly adjust operational strategies. This has not only improved the company’s internal processes but also its service delivery and overall growth potential.