“We’re building things with Knowi no one else in the industry is doing.”
– Jeremy Boilard, intlx Solutions
intlx Solutions had a clear vision: give their customers one place to see everything that matters. No more jumping between tools, no more 30-minute loading dashboards, no more stitching data together manually. They wanted a platform that felt simple, fast and dependable.
Building that required a different kind of analytics engine. That’s how the partnership with Knowi began.
Customer Overview
intlx Solutions is a US-based technology company specializing in telecommunication infrastructure monitoring, security operations, and business continuity solutions. intlx differentiates itself through an engineering-led approach focused on deep integration, long-term customer value, and operational reliability.
intlx supports teams responsible for:
- Network infrastructure
- Security and incident response
- Asset and configuration management
- Business continuity and disaster recovery (BCDR)
Their flagship platform, intlx360, brings these capabilities together into a single, integrated operational view.
The Challenge: Fragmented Tools and Slow Insights
Before adopting Knowi, intlx and its customers faced systemic challenges common in operational analytics environments.
Disconnected, Standalone Systems
Customers relied on separate tools for incident management, alarms, CDR analysis, monitoring, and asset management. These systems did not integrate, making it difficult to correlate events or understand incidents end-to-end.
Lack of Centralized Visibility
During outages or critical incidents, teams struggled to quickly answer fundamental questions:
- What assets are impacted?
- What locations are impacted?
- What commands have been performed on the system?
- Which alarms are related?
- What historical patterns matter right now?
Performance Bottlenecks in Traditional BI
Legacy analytics platforms proved too slow for operational use cases.
“You try on these other platforms to look at their CDR and it just takes forever – 10, 20, 30 minutes watching a wheel spin.”
– Jeremy Boilard, intlx Solutions
For teams responsible for uptime and continuity, waiting minutes for dashboards to load was simply not acceptable.
Overly Technical Outputs
Most tools produced raw, engineering-heavy data that required specialized expertise to interpret, limiting usability for operations and continuity teams.
Expensive, Redundant Tools
Customers were paying for standalone CDR and monitoring packages that duplicated functionality without delivering integrated insights.
The Turning Point: Building Intlx360
When intlx acquired Alarmtraq, the need for a new analytics foundation became urgent.
intlx wanted to:
- Adopt a Multi Factor Platform, Scale Data Analytics into a Graphical User Interface
- Deliver large datasets that could define actionable insights.
- Deliver a single, unified platform- intlx360, that connected alarms, incidents, assets, and analytics
This required more than dashboards. intlx needed an analytics layer capable of serving as the core intelligence engine for the platform.
Why intlx Chose Knowi
After evaluating traditional BI tools, intlx selected Knowi to power intlx360.
Key reasons included:
- Fast query performance suitable for real-time operational workflows
- Multi-source data integration and joins across complex systems
- Simple dashboard creation and data association, usable by non-engineers
- Flexibility to support custom, innovative integrations
- A collaborative product team willing to iterate alongside intlx
Knowi was not treated as a reporting layer, but as a platform foundation.
Embedded Analytics as Their Go-To-Market
Knowi wasn’t just a reporting layer – it became a fundamental component of intlx’s go-to-market.
“Embedded analytics was core to their product vision… Knowi became a critical part of their go-to-market.”
– Jay Gopalakrishnan, Knowi
A Hands-On, High-Intensity Onboarding
From day one, onboarding was deeply collaborative.
“The onboarding process was really hands-on. We recreated all their dashboards from the previous platform and then built things they couldn’t build with their previous tool.”
– Lauren Mitchell, Lead Data Analyst, Knowi
Cloud9 Agent → A Game-Changer
intlx lacked a central database – but provided datasets via local files.
“Using the Cloud9 Agent, we synced files directly into Knowi so the agent essentially acted like their database.”
– Lauren Mitchell, Lead Data Analyst, Knowi
This allowed Intlx to:
- Move fast without engineering friction
- Automate ingestion
- Start building dashboards immediately
Constant Slack Collaboration
Lauren and Jeremy communicated daily, jumping on calls at a moment’s notice.
“We had an active line of communication – hopping onto calls quickly to solve engineering problems.”
– Lauren Mitchell, Lead Data Analyst, Knowi
The Solution: intlx360 Powered by Knowi
Today, Knowi powers the analytics layer of intlx360, providing centralized visibility and intelligence across intlx’s entire solution stack.
Within intlx360, Knowi enables:
- Incident management with auto-remediation data collection
- Alarm management via Alarmtraq, including trend analysis
- CMDB and asset-level modeling
- Environmental monitoring, including temperature sensors with benchmarks and averages
- CDR (Call Detail Records) analytics
- Trunk analysis reporting
- Business continuity and BCDR integration
All data is pre-processed, joined, and delivered in human-readable dashboards, allowing operations teams to act quickly without engineering support.
Real-World Use Cases
Environmental Monitoring & Benchmarking
Challenge
Customers lacked visibility into hardware conditions at remote locations.
Solution
intlx utilized temperature sensors in media gateways and used Knowi to:
- Convert Celsius to Fahrenheit
- Calculate benchmarks and averages
- Visualize trends directly in intlx360
Impact
Customers gained new operational visibility and responded strongly to the innovation.
Replacing Legacy CDR Tools
Challenge
Customers relied on expensive standalone CDR analytics packages.
Solution
intlx integrated CDR analytics directly into intlx360 using Knowi, alongside alarms, incidents, and asset data.
Impact
Customers chose to eliminate third-party CDR tools and rely entirely on intlx360.
Business Impact
Faster Time-to-Resolution
- Centralized visibility across systems
- Comprehensive incident context available immediately
- Analytics-driven auto-remediation workflows
Cost Reduction
- Elimination of redundant analytics tools
- Simplified operational stack
Improved Usability
- Human-readable dashboards for non-engineers
- Reduced manual interpretation and analysis
Accelerated Innovation
intlx shifted focus away from platform limitations and toward building new capabilities.
“We’re building things with Knowi no one else in the industry is doing.”
– Jeremy Boilard, intlx Solutions
Partnership & Collaboration
intlx and Knowi operate as true partners, collaborating closely on product evolution.
“They’re very receptive to feedback… we’re able to get a better outcome, for intlx and our customers.”
– Jeremy Boilard, intlx Solutions
This collaboration includes:
- Testing new Knowi features using real customer datasets
- Continuous feedback loops
- Joint work on menus, data grouping, and workflows
- A shared focus on customer outcomes
Looking Ahead
intlx continues to expand intlx360 by:
- Adopting new Knowi features
- Enhancing auto-remediation workflows
- Incorporating generative AI within Alarmtraq
- Delivering deeper, more proactive analytics
“We’ve really worked with Knowi on some very complex things… kudos to Knowi and their team and my team for all of their innovation and really appreciate us being able to continue to collaborate and create a positive outcome that nobody else is.”
– Jeremy Boilard, intlx Solutions
A Shared Future: Agentic BI
intlx and Knowi are aligned around a shared future – Agentic BI.
Jay explains the potential: “Users will ask: ‘What are my high-priority issues?’ or ‘Send this in Excel,’ and the Knowi agent will handle the multi-step workflow automatically.”a q
This will bring:
- Autonomous insight generation
- Automated reporting
- Recommendations and anomaly detection
- Hands-free workflows
“We’re just getting started. AI, BI, and agentic capabilities together will transform how people interact with data.”
– Jay Gopalakrishnan, Knowi
Conclusion
By choosing Knowi, intlx transformed intlx360 into a unified, high-performance analytics platform that delivers:
- Faster insights
- Smarter incident response
- Lower operational costs
- Differentiated innovation
Knowi is now a core foundation of intlx’s platform strategy, powering operational intelligence that moves as fast as their customers’ networks.
Want to deliver dashboards, insights, and AI capabilities directly inside your product – without months of engineering work?
Talk to our team and learn how Knowi can help you go from scattered data to a single, powerful platform experience.
